Return Timeframe
You have a 30-day window from the date of delivery to initiate a return. Eligibility Criteria: The item must be unused, unopened, and in the same condition that you received it to be eligible for a return.
Initiating a Return
Download and Fill Out the Return Form: Access the return form on our website, fill it out, and include it with your return package.
For Defective Products: Please provide a detailed description of the defect, incorrect items, or any shipping damages.
For Customer Remorse: If the item didn’t meet your expectations or wasn’t as expected, kindly indicate this on the form.
Product Condition for Returns
We accept returns only for products in new and original condition. This includes maintaining the original packaging.
No Restocking Fees
We aim to keep the process as simple as possible. Thus, we do not charge any restocking fees. You will receive a full refund of the product price.
Responsibility for Return Shipping Costs
The customer is responsible for return shipping costs, whether the return is due to a defect or customer remorse.
Refund Procedure
Inspection: We will inspect all returned items once we receive them.
Refund Issuance: Upon approval of the return, we will issue a refund to your original payment method in USD.
Additional Details
Exchanges: Currently, we do not offer direct exchanges.
Return Method: Returns should be sent via mail.
Refund Timing: Refunds are generally processed within 14 business days after we receive the returned item.
Currency: All transactions and refunds are processed in USD. The refund will be converted to your local currency by your bank or credit card issuer.
Return Label: You can download and print the return label from our website.
Policy Compliance
Our return policy is designed to be in full compliance with U.S. consumer rights and regulations.
Should you have any questions or need assistance with the return process, our customer service team is ready to help. Feel free to contact us at support@dshdine.com.